Last updated: July 2026
1. About this policy
This Privacy Policy explains how CORETHERM SERVICES LTD ("CoreTherm Services", "we", "us") collects, uses, stores and protects personal data submitted through this website (coretherm-services.co.uk). We are committed to handling personal data responsibly and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For questions about this policy, contact us at: [email protected]
2. Who we are
CORETHERM SERVICES LTD is a private limited company registered in England and Wales. Company number: 17323252. Registered office: 9 Sandpiper Way, Leighton Buzzard, LU7 4SS, United Kingdom.
For the purposes of UK data protection law, CoreTherm Services Ltd is the data controller in respect of personal data collected through this website.
3. What data we may collect
We may collect personal data that you voluntarily submit through this website, including through the installation enquiry contact form. This may include:
- Your full name
- Your email address
- Your telephone number (if provided)
- Your company or organisation name (if provided)
- Property type and location
- Installation area and service requirements
- Current system or setup details (if provided)
- Access notes and timing preferences
- Any message or description submitted through the enquiry form
- Any attachments or photographs submitted through the enquiry form
We collect only the information that you voluntarily provide. We do not automatically collect personal data other than through standard server logs unless analytics software is configured on this website (see section 7 below).
4. How we use your data
We use the personal data you submit to:
- Review and respond to your installation enquiry
- Discuss plumbing, heating or air-conditioning installation requirements with you
- Coordinate any follow-up information, access arrangements or next-step discussions
- Keep records of enquiries submitted to the business
We do not use your personal data for unsolicited marketing, profiling or automated decision-making. We do not sell your personal data to third parties.
5. Lawful basis
The lawful basis for processing personal data submitted through the contact form is your consent, provided through the consent checkbox on the enquiry form. You may withdraw your consent at any time by contacting us at [email protected]. Withdrawal of consent will not affect the lawfulness of processing that took place before withdrawal.
Where there is a legitimate business interest in retaining records of enquiries and communications for operational and contractual purposes, we may also rely on legitimate interests as a lawful basis.
6. How long we keep your data
We retain personal data submitted through enquiry forms for as long as is necessary to fulfil the purpose for which it was submitted, or as required by applicable law. Enquiry records are generally retained for a period of up to 3 years unless a longer retention period is required for contractual or legal reasons.
You may request deletion of your personal data at any time by contacting us (see section 9).
7. Cookies and analytics
This website may use cookies for essential functionality. Where analytics software is used, this will be described in the Cookie Policy. You can manage cookie preferences through your browser settings.
8. Sharing your data
We do not share your personal data with third parties except where necessary to operate the business or where required by law. If the contact form is hosted through a third-party form provider (such as Formspree, Netlify Forms or a similar service), that provider may process submission data on our behalf in accordance with their own privacy policy. We will only use providers that offer appropriate data protection assurances.
9. Your rights under UK GDPR
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Rectification of inaccurate or incomplete personal data
- Erasure ("right to be forgotten") in certain circumstances
- Restriction of processing in certain circumstances
- Data portability in certain circumstances
- Object to processing based on legitimate interests
- Withdraw consent at any time where consent is the lawful basis
To exercise any of these rights, or to raise a concern about how we handle your personal data, please contact us at: [email protected]
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been breached.
10. Security
We take reasonable steps to protect the personal data you submit against unauthorised access, loss or misuse. However, no data transmission over the internet can be guaranteed to be completely secure, and you submit personal data to this website at your own risk.
11. Changes to this policy
We may update this Privacy Policy from time to time. The most recent version will always be available at this URL. Material changes will be indicated by the updated date at the top of the policy.
12. Contact us
For any queries about this Privacy Policy or your personal data, please contact:
CORETHERM SERVICES LTD
Email: [email protected]